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XO Lingerie Returns Policy

XO Lingerie offers a 15 day no hassel return policy. You have 15 days to return any unopened, used or worn item in it's original packaging with all tags attached for any reason.

Before returning any item you must contact customer service and receive a Return Mechandise Authorizaton (RMA). You are responsible for all shipping costs to return the item to us at the location provided on the RMA.

All return items must meet the following conditions.

  • All items must be unopened and unworn with all original tags & labels
  • Must be free of all marks and scents (no perfume, make-up, tobacco smoke, pet smells, etc.)
  • Health code regulations prohibit us from accepting returns on any item that comes in contact with the crotch areas.

Defective & Wrong Item Shipped Returns

Our warehouses and quality assurance departments make every effort to ship the your order as placed but occasionally accidents happen. If you receive a defective or wrong item in your order please contact customer service immediatly to let them know of the problem and request a pre-paid shipping lable for return to us at no charge to you. Items will be shipped to the address provided to you on the label.

Once we receive the defective or incorrect item we will ship your origianl item to you promptly at no charge.

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